Optus email not receiving mail

Posted By Admin | 11 January 2018

Optus Tech Support USA

Fix the not receiving issue of the Optusnet Email right now

Are you facing problems while receiving emails on your Optusnet account? If your answer is yes, then for you and for other users who are facing the similar problem as you, we are here to recommend some steps to fix optus email not receiving mail. The only thing which you have to do is to make sure that you will follow all of the steps mentioned in this article with extreme care. So, below mentioned is what all the Optusnet email users have to do for troubleshooting this issue. 

  • The experts located on the optus technical support number suggests every user to browse any website from their browser to firstly check whether their Internet connection is working properly or not. 
  • Along with that, the users should then restart the device in which they are accessing their Optusnet account. The modem and router connected to device should also have to be restarted. This step is necessary so that the device along with the Internet connection of the users can be refreshed. 
  • Moreover, the users should also need to check whether or not they have exceeded the storage size of the Webmail in which they access their Optusnet account. 
  • Along with that, it is also important for the users to check their Optusnet inbox and navigate to the SPAM as well the TRASH folders of their account so that they would be able to know whether or not the emails which were not received accidentally have landed into those folders. If the users find those in found emails in these folders, then they should immediately move those emails to the desired location. 

In case, if still those emails are not received then the users should check whether the email address from which they want to receive the emails have been accidentally put into the block list of their account. If that email address has been blocked, then the user should immediately unblock it to continue receiving emails. 

The last but not the least recommended method is that the users should turn off the antivirus protection along with the firewall on their PC because these two are responsible for blocking the ports from which the users must receive the emails. 

In case, if still the same problem exists the users should immediately dial the optus customer service number.


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